Support

We want you to get the best out of our products, so we provide unlimited free support, whether you are evaluating or have purchased our software. We are committed to resolving any issues with our products, and we will stick with you until you are satisfied. We answer all written support queries within one business day *, and usually (depending on time of day) within several hours. By submitting a written support query using our forums or online helpdesk, our support staff are then able to perform any necessary research, testing, problem duplication and resolution before responding with a comprehensive answer.

We have a number of knowledge base articles to help you solve common problems that you may encounter. We welcome suggestions for further knowledge base articles.

We have also written a number of whitepapers on WinGate and other products. These explain various concepts in greater detail, and can be found here.

Notice about Public Forums

The public forums, running for over 20 years have now been retired. This is for a number of reasons, the primary one being lack of use (except by spammers). If you need support please use our support desk.

Our support-desk grants you access to our experienced support staff and development team. The support desk is a ticket-based system, where you enter your support query and are issued a ticket. This ticket may be used to track the progression of your support call. Click here to submit a support request.

* The support team is available Monday - Friday, 6.00am until 10.00pm NZST (GMT +12.00)
Current time at Qbik HQ is Wednesday, 13. May 09:55 AM.